Contact person details:
ZC Pretorius,
Cell: 082 493 1133 | Office no.: 015 516 5620 | Email: info@zcp.co.za
Conflict of Interest Management Framework and Policy
ZCP KONSULT has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act. The Conflict of Interest Management policy is published on our website. You can also email info@zcp.co.za to obtain a copy of it.
Complaints Management Framework and Policy
Should you wish to pursue a complaint against a key individual or representative of ZCP Konsult, you should address the complaint in writing to us at info@zcp.co.za. Our Client Complaints Resolutions Procedure And Complaint Form is published on our website. Our complete Complaints Procedure can be requested at info@zcp.co.za.
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
TCF Policy
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients.
ZCP KONSULT values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of the FSP and it continuously strives to enhance the quality of its service offering to clients and through its interaction with contracted product suppliers.
Privacy Policy
For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act"). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession. Our Privacy Policy is published on our website.
Promotion of Access to Information Policy
This information manual provides an outline of the types of records held by ZCP KONSULT and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). This document can be requested via email at info@zcp.co.za
Email Disclaimer
This e-mail and any attachments thereto may contain confidential and proprietary information.
This e-mail is intended for the addressee only and should only be used by the addressee for the related purpose. If you are not the intended recipient of this e-mail, you are requested to delete it immediately. Any disclosure, copying, distribution of or any action taken or omitted in reliance on this information is prohibited and may be unlawful.
The views expressed in this e-mail are, unless otherwise stated, those of the sender and not those of ZCP Konsult or its management. E-mails cannot be guaranteed to be secure or free of errors or viruses. No liability or responsibility is accepted for any interception, corruption, destruction, loss, late arrival or incompleteness of or tampering or interfering with any of the information contained in this e-mail or for its incorrect delivery or non-delivery or for its effect on any electronic device of the recipient.